How to Give Appraisals
When your performance appraisal tools let the employee know exactly where they stand, it makes for much smoother employee relations.
Many companies use a performance and appraisal process to evaluate their staff on a regular basis.
Some organisations have quite elaborate performance appraisal tools that mathematically tie the employee’s next pay increase to their appraisal rating. Others are much less formal.
In most cases, however, these systems are an effort to let the employee know how they are doing on the job. Promotions (or the rationale for not giving them) are much easier to manage when a formal statement of the employee’s performance is agreed upon.
Good ideas are worthless if they are not implemented. Excellent appraisal systems will fail if they are not followed, or if managers simply pay lip service to them.
All too often, performance appraisals are done because the manager suddenly realises that it’s “that time of year again”. They then throw something together rapidly, because they have to meet the deadline.
The result is that the manager’s “appraisal target” is met, but the employee does not really get properly appraised.
One reason for this is that many managers consider appraisals as just another chore that must be done. They see it as outside their immediate job — an added activity that does not really contribute to their immediate situation.
Nothing could be further from the truth.
No Need for Complexity
Another reason for appraisals not being performed well is that the process itself is often far too complex.
If the manager does not really understand how the appraisal system works, or how to administer it, they will see it as complex.
An appraisal system that is based on opinion can, indeed, be complex. If the manager has to make value judgements about the worth of a particular employee, they are justified in complaining about the complexity of the process.
Opinions are never a stable basis for making such evaluations. Good performance appraisal tools should be:
- Easy to administer.
- Relevant to the job and the employee’s performance.
Such a system is far more likely to be used by managers. They would see the value of it and how relevant it was to their activity. So, how do you construct a performance and appraisal system that will meet these criteria?
It’s simple — you base it on actual performance that can be measured.
Define the Result
The very first thing you must do to ensure that your performance appraisal tools will work, is to define exactly what result you want this employee to produce.
- Look at the area they work in and how it relates to other areas around them.
- What part of the whole activity do they contribute to?
This is probably the most difficult part of the exercise and you should spend as much time as is necessary to get this right.
As has been said before, you pay people for the results they achieve. Results are measurable, tangible things. If you think they are not producing a measurable result, what are you paying them for? If they suddenly disappeared, what results would be lacking in your operation?
With some jobs it is very easy, of course, because the result is right there in front of you, for example:
- A sales person produces sales, or revenue, or some such.
- A production worker produces completed production items.
But how about a secretary or an accountant? You need to look a little harder to establish the valuable results they produce. But you will definitely find them.
Here are the key questions to ask yourself when establishing the results for a particular employee:
- Is it of value to another part of the organisation?
- Is it measurable?
- Is it within the employee’s control to influence the result?
See Performance Measurement for more details.
Get the Employee’s Agreement
When managing performance appraisals, it is vital that the employee understands what the measurable results are for the job. They also need to agree that these results are, indeed, valid and achievable within their own sphere of control.
One way to achieve this is to actually get the employee to identify the valuable result they are supposed to be producing.
Be careful here, however, as this will not always work. With a top performer (who is already results-oriented) you have a good chance.
But if the employee cannot see the big picture, they may have no concept of how their job fits into the whole. Consequently, they could come up with a wrong answer here. However, their answer will give you a starting point for finding the right one.
Once you have their agreement on the way you will be measuring their performance, you can then set some specific targets that can be measured and graphed. But get the employee’s agreement on these too. Performance appraisal tools depend a lot upon agreement.
It’s now much easier to measure their progress and final achievements because you have eliminated opinion!
Opinion or Fact?
By focusing on the valuable result that the employee is supposed to be producing, you can now talk in terms of facts that can be measured as statistics. You can now set some specific benchmarks and targets against which to measure their performance.
Your performance appraisal tools are now in the realm of numbers that can be measured and compared. There’s no opinion involved with saying, “Well, the target was 25,000 and you only achieved 15,500. That’s not very good.” They can’t argue with that.
- A secretary can argue with an opinion that they “did not give sufficient support”. What’s “sufficient”?
- Or a training manager could attack an opinion that they “did not run good training programs”. What’s “good”?
A Workable System
If you can eliminate the opinion and replace it with measurable statistics, you immediately remove the complexity from the process.
- By working with an agreed measure of the results, you make it easier to administer the program.
- When you talk in terms of the actual valuable results that the employee is supposed to produce, you are definitely being relevant to the job and the performance.
Giving your employees an appraisal based upon an agreed measure of the results they produce can be very powerful.
They know exactly where they stand and there can be no argument about the results when your performance appraisal tools are used this way!
There are several resources available on the internet that provide detailed forms and processes to guide you in managing and delivering appraisals. One of the best I have ever seen was written by a human resources professional with over 25 years experience. Click here for details..